Privacy Policy

1. Information we collect

We collect information you provide directly, information collected automatically when you use our services, and information from third-party sources.

Information you provide. When you create an account, submit a contact form, or use Porchlight's features, you may provide us with:

• Name, email address, phone number, and mailing address
• Community association name and role (e.g., board member, homeowner, property manager)
• Payment and billing information
• Communications you send to us, including support requests and feedback
• Content you upload, such as meeting minutes, documents, and community records

Information collected automatically. When you access our platform, we may automatically collect:

• Device information (browser type, operating system, device identifiers)
• Log data (IP address, access times, pages viewed, referring URL)
• Usage data (features used, actions taken, session duration)
• Cookies and similar tracking technologies

Information from third parties. We may receive information from community associations that use Porchlight to manage their membership records, including your name, unit or lot information, and contact details as provided by your association.

2. How we use your information

We use the information we collect to:

• Provide, maintain, and improve our platform and services
• Process transactions and send related notices
• Facilitate community governance, including meetings, voting, and record keeping
• Send you technical notices, security alerts, and support messages
• Respond to your requests, comments, and questions
• Monitor and analyze trends, usage, and activity to improve the user experience
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Comply with legal obligations, including Washington state community association regulations
• Send marketing communications (with your consent, where required by law)

3. How we share your information

We do not sell your personal information. We may share your information in the following circumstances:

• With your community association. If you are a member of a community that uses Porchlight, certain information (such as your name, unit, and contact information) may be visible to board members, property managers, or other authorized users as required for community governance.
• With service providers. We share information with vendors, consultants, and other service providers who need access to perform services on our behalf, such as payment processing, data hosting, email delivery, and analytics.
• For legal reasons. We may disclose information if we believe disclosure is required by law, regulation, or legal process, or to protect the rights, property, or safety of Porchlight, our users, or the public.
• Business transfers. In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
• With your consent. We may share information with third parties when you have given us explicit consent to do so.

4. Data retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain certain information as required by law or for legitimate business purposes, such as resolving disputes, enforcing agreements, and complying with Washington state record-keeping requirements for community associations.

Community association records (such as meeting minutes, governing documents, and financial records) are retained in accordance with applicable law and the association's data retention policies.

5. Data security

We implement commercially reasonable technical, administrative, and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, access controls, regular security assessments, and secure data hosting infrastructure.

While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

6. Cookies and tracking technologies

We use cookies and similar technologies to collect usage information, remember your preferences, and improve our services. You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features.

We use the following types of cookies:

• Essential cookies. Required for the platform to function properly, including authentication and security.
• Analytics cookies. Help us understand how users interact with our platform so we can improve the experience.
• Preference cookies. Remember your settings and preferences across sessions.

7. Your rights and choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

• Accessing the personal information we hold about you
• Requesting correction of inaccurate information
• Requesting deletion of your personal information
• Opting out of marketing communications
• Requesting a portable copy of your data

To exercise any of these rights, please contact us at privacy@porchlightway.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Children's privacy

Porchlight is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

9. Third-party links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.

10. Changes to this policy

We may update this privacy policy from time to time. When we make material changes, we will notify you by posting the updated policy on our website and updating the effective date above. Your continued use of Porchlight after any changes constitutes acceptance of the updated policy.

11. Contact us

If you have questions about this privacy policy or our data practices, please contact us:

Original Pioneers, Inc.
Email: privacy@porchlightway.com
Web: porchlightway.com/contact